Store Policy
SHIPPING
All items
ship out of our centrally
located warehouse in Austin,
Texas. In-stock orders usually
ship within 3-4 business days.
After shipping standard UPS,
delivery is 1-3 days to 90% of
the United States.
"Any orders placed after
2:00 PM CST will not be
shipped until the next
business day”.
To check on
the status of an order, or for
shipping discrepancies please
feel free to email our
distribution/customer service
center at customerservice@eteamnation.com.
Currently, sales tax will only
apply to residents of the US
states in which we are
registered, but not to any other
US location or the rest of the
world.
We accept Visa, MasterCard,
Discover, and American Express.
We also accept checks and money
orders. Orders paid by check
will usually not be processed
until the funds have been
verified. If you are sending a
check, please send it to the
following address:
Team Nation, Inc.
8906 B Trone Cir.
Austin, TX 78758
ONLINE RETURN POLICY
Thank you
for your order. We want you to
be completely satisfied with our
products. If for any reason you
are not satisfied, you may
return an item in its original
unworn condition for a refund or
credit less shipping and
handling charges within
thirty days of the “order
date,” located on your sales
receipt. Please provide a copy
of your original sales receipt
with a note indicating your
preferred action. If an
original receipt is not
available, please provide us
with your name, order number,
email address, mailing address,
and phone number(s). Use
original packaging and leave all
tags on merchandise.
Please keep
the Return Tracking Number from
the package you are returning to
ensure that the package is
received. After a return has
been received, it may take up to
14 days to process. If payment
was made by credit card, a
refund will be credited to your
account. If payment was made by
check or money order, a refund
check will be mailed to you. We
suggest using UPS or insured
Parcel Post when returning
the item for your protection.
We are not responsible for lost
or damaged shipments of
returns. All return shipping
charges must be prepaid. We
cannot accept C.O.D. deliveries.
Shipping charges can only
be refunded if the return is due
to our error.
Return
Exceptions: We are unable to
accept returns of customized
merchandise or special orders.
Please return your package to:
Team Nation, Inc.
C/O
Returns
3220 Feather Grass Court #132
Austin, TX 78758
If you
receive a damaged or defective
item, please contact our
Customer Service Department
within 30 days of delivery at
customerservice@eteamnation.com.
Please have your order number,
tracking number, and damaged
item available. Team Nation will
make every reasonable effort to
replace the item in a timely
manner. We cover ground shipping
charges if there was damage to
the item due to shipping.
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